Reset password

Create a new account

Update your phone number if your phone number is different from the one registered in Singpass

If you have a Work Permit / Special pass

You will need the SG Workpass app to scan the QR code on the back of your pass to retrieve your pass’ Date of Issue.

Android: download from Google Play

iOS: download from the App Store

If you have a Special Pass and could not reset password / create a new account:

  1. Scan your Special Pass with the SG Workpass App
  2. Take a screenshot of that page (it shows that your pass is valid)
  3. Email [email protected] and attach the screenshot

Note: Singpass FAQ says that Singpass accounts expire 3 months after a Work Permit is cancelled. https://ask.gov.sg/singpass/questions/clul2p4cf003s3b8g1podbru7?from=search

Where to get help

  1. Email [email protected]
  2. Call 6335 3533
  3. Go to a Singpass Counter: you can find one here. They are located in Community Clubs.