Why I Care About Docs
I’ve been thinking about documentation a lot lately because of my experience of helping South Asian workers navigate Singpass (Singapore’s digital identity service).1 Singpass interfaces and documentation support the 4 official languages – Malay, Chinese, Tamil and English – which makes navigating Singpass a challenging task for people who don’t speak any of these languages. I started my own page of quick links to speed up my own process of connecting workers to the right e-service (for account registration, password resets) etc, but realised that I could probably make a bigger impact if I:...